Unintelligible -R- Us

[debgeisler]

Dear Verizon,

It would be useful if you hired people who could actually speak clearly and pronounce words for your call center. The woman just now could not even say "premium" correctly, and she's not from outside of the US.

Love and kisses,

Deb

Comments

[drammar.livejournal.com]

This makes me sad. I used to work for Verizon. I was a training manager there, and we used to work so very hard to help reps realize how important it was to not sound ignorant and dumb.

Many things have changed.