We have always fought

Just in case you wondered? Most of the narratives about women are wrong. And that is an exceptional argument by Kameron Hurley: the argument's insight is not so unusual, but the framing is wonderful.

Why 1-800-Flowers will always (from now on) get my US business

This is the last time I ever buy from Teleflora. Ever.

I decided to order flowers for Mom for Mother's Day from them because they offered a specific combination of flowers that I wanted to send Mom. But unlike most people who order from floral services, I was at Mom's home when the arragement arrived.

(1) They screwed up the order. It did not contain premium flowers for which I'd paid a premium price. Cymbidium orchids do not look like Gerber daisies.
(2) I called Teleflora. Their way of repairing the screw-up would have been to send someone to take the first arrangement away that day...and then bring a *new* arrangement two days later. Um, no. Offer number 2 was to give me 30% off of a *future* order. Um, no. Eventually, we negotiated 20% off of the current order, to be applied within 3-5 business days.
(3) Today is past 3-5 business days, and no discount was applied to my credit card. Telephone Teleflora a second time to get this fixed.
(4) I was on hold for ~14 minutes total (~8 after they answered; I'd been warned there was a delay, so I only count that 8 or so) while they "investigated" this issue today. And they have the most hideous waiting system and music in the known universe...probably to convince callers to hang up.
(5) Now, I have been told that the first person did not "completely process this refund," that it will be taken care of *this* time, and that I will receive the refund within 3-5 business days.

Do I believe them this time? I do not. Do I believe that they assume people will not double-check? I do.

The woman from the call center whose English was *not* good sent me email that read

"This is to confirm a credit of $xx.xx has been applied to this
order. You will either see this as a credit on your next billing
statement or be billed the lesser amount."

No, dearie. I was told "within 3-5 business days" a second time, not in my "next billing statement." And if I do not receive this credit within 3-5 business days this time, I will have my credit card company flag this for non-payment. Because I am peeved that you did not deliver orchids to my mother - a flower that should have been in that bouquet and was the sole purpose for my purchasing *that* bouquet.

And Teleflora? Never again. You are not a professional organization. I don't do business with non-professionals.