debgeisler: (Default)
[personal profile] debgeisler
...that loves me and wants me to visit.

Something over a year ago, I got a call from the Brigham & Women's automated appointment service reminding me of an appointment with a gastroenterologist I'd never heard of. The appointment was scheduled for the worst possible time during my work week. At the time, my immediate reaction was one of being immensely peeved that my physician would schedule such an appointment without telling me or bothering to ask what time would be best.

With blood in my eye, I phoned the gastroenterology department to object to the appointment (and find out who had made it). They'd never heard of me. There was no appointment scheduled. And there was absolutely no similarity between me and the person who *did* have the appointment with that physician on that date.

So. Last night, the automated appointment service at Brigham & Women's called to tell me about an appointment next week, during the *last week of classes*, at the cardiovascular unit of the B&W. And, of course, the cardiovascular unit was closed by the time I got the message. Peeved? Oh, yeah, I was peeved to think that my physician would schedule such an appointment without checking with me.

But then I remembered that other thing. And wondered if there was a computer, somewhere, with a crush on me.

A call to the cardiovascular unit this morning netted the result expected: they'd never heard of me; I have no appointment for next Tuesday (or any other time); this was really weird.

Yes. Yes, it is.

So when Brigham & Women's system calls me from anywhere, I'm going to try to remember that it's just that love-lorn computer and not get annoyed or worried that there's something my physician's not telling me.

on 2012-04-20 02:00 pm (UTC)
Posted by [identity profile] readsalot.livejournal.com
Did the message give your name? If not, did they look at the other person's record to see if your phone number is given as a contact number?

I once came home to a phone message saying that {name that wasn't me} should call their oncologist for their results. Since the message didn't give a phone number, there wasn't anything I could do but feel sorry for the person who was probably waiting for a phone call.

on 2012-04-20 02:19 pm (UTC)
Posted by [identity profile] debgeisler.livejournal.com
> Did the message give your name?

Yep. :-)

on 2012-04-20 02:00 pm (UTC)
Posted by [identity profile] lesliet-ma.livejournal.com
That's very odd. Maybe they have the wrong phone number for that other person?

I really like these automated reminders, though. Yesterday I had my doctor's appointment in my calendar as 2pm, then got a call telling me it was at 9:45am. I didn't listen to that message until 8:45 in the morning, so I took the quickest shower ever and just made it. But I would have hated it if I'd missed that appointment.

on 2012-04-20 02:21 pm (UTC)
Posted by [identity profile] debgeisler.livejournal.com
> Maybe they have the wrong phone number for that other person?

Could be, but the appointment was for Deborah...and there is no Deborah listed for next Tuesday.

Just don't mention playing a game...

on 2012-04-20 02:07 pm (UTC)
Posted by [identity profile] lsanderson.livejournal.com
Like total thermonuclear war...

on 2012-04-20 03:22 pm (UTC)
Posted by [identity profile] cakmpls.livejournal.com
Cue "Twilight Zone" theme.

Love-lorn machines

on 2012-04-20 04:17 pm (UTC)
hazelchaz: (Default)
Posted by [personal profile] hazelchaz
Oh, I don't think the computer's looking for you.

Did you bring your phone to the hospital once? Maybe the central computer saw it, and talked to it -- or at least caught a glimpse through the CCTV system?

I think it has a crush on your cute little phone...

Re: Love-lorn machines

on 2012-04-20 04:27 pm (UTC)
Posted by [identity profile] debgeisler.livejournal.com
Amusing theory...but it called the land line. :-) And, as far as I know, the scheduling computer at the B&W has never been near here...

on 2012-04-20 05:28 pm (UTC)
Posted by [identity profile] vettecat.livejournal.com
Bizarre. Glad you didn't go to the appointment!

on 2012-04-22 07:42 pm (UTC)
Posted by [identity profile] ruthling.livejournal.com
you've been uhubbed!

that's weird!

Curioser & curioser...

on 2012-04-22 09:39 pm (UTC)
Posted by (Anonymous)
Two weeks ago something similar happened to me but with a little twist. I don't have an answering machine & use Caller ID to return calls made while I'm out. One day I came home to find two calls from a 617 number identified as "Brigham & Women". I hit redial & the person answered, "Harvard Vanguard how may I help you?" It turns out I had reached the Kenmore offices of HV even though the number displayed on Caller ID was not theirs & said "Brigham & Women". It just so happens Kenmore is where I go, but I had no appointments pending. Needless to say, the woman who answered had no idea what had happened. Brigham & Women used to be the hospital affiliated with HV, but several years ago they switched to Beth Israel. I had thought someone I knew had been hospitalized unexpectedly & so returned the call. When the same number popped up again on the log a week later I ignored it, but called HV just to let them know it had happened again. They still had no idea what was going on.

Re: Curioser & curioser...

on 2012-04-22 11:42 pm (UTC)
Posted by [identity profile] debgeisler.livejournal.com
Maybe the B&W computer is just really, really lonely?

Or needs a bit of reprogramming...

(Interestingly enough, I also use Harvard Vanguard, but in Peabody.)

on 2012-04-22 09:47 pm (UTC)
Posted by [personal profile] ron_newman
I keep getting automated phone calls from CVS in Malden reminding me to pick up a prescription. No, actually, reminding Victoria Holbrook to pick up the prescription. She must have had my cellphone number before I got it.

on 2012-04-24 01:18 am (UTC)
Posted by [identity profile] debgeisler.livejournal.com
I hope she doesn't need a lot of drugs! (Actually, that's one that they'd probably fix if you called...and pointed out the potential problem with patient confidentiality.)

on 2012-04-24 01:24 am (UTC)
Posted by [personal profile] ron_newman
I called that CVS when this first happened, a couple of years ago, and they said they'd take my number out of her record. But I got two more such calls from the same CVS this month, and called them back again.

The recorded message doesn't tell me what prescription is to be picked up; that would be a real breach of patient confidentiality.
Edited on 2012-04-24 01:27 am (UTC)

on 2012-04-24 01:37 am (UTC)
Posted by [identity profile] debgeisler.livejournal.com
That's even stranger - that it would go away and then come back.

There may be a lot of love-lorn computers out there. Clearly, this one likes you more than it likes her. :-)

on 2012-04-27 04:34 pm (UTC)
Posted by [identity profile] cogitationitis.livejournal.com
We used to get calls from school that our child, Natalie, wasn't in school that day. I finally figured out it was for the HArtels (who have a child, Natalie, in Liana's grade). Last year I finally got it fixed.

Now I wonder if they call the Hartels when Liana is absent...
Page generated May. 6th, 2026 03:36 pm
Powered by Dreamwidth Studios